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Effective Date: [13-07-2025]
At DecorCity Zone, we aim to deliver your products safely, promptly, and with complete transparency. Please read our Shipping & Return Policy to understand how we handle order delivery and returns.
Orders are processed within 1–3 business days after payment confirmation.
You will receive a confirmation email and tracking details once your order has shipped.
Delhi NCR: 2–4 business days
Metro Cities: 4–7 business days
Other Locations in India: 5–10 business days
Note: Delivery time may vary based on product type, size, and your delivery location.
Free Shipping on orders above ₹999.
Orders below ₹999 may incur a standard shipping fee (displayed during checkout).
You can track your order using the tracking number sent to your registered email/phone.
We work with trusted logistics partners to ensure your orders reach you safely and on time.
We accept returns under the following conditions:
The product is damaged or defective.
You received the wrong product.
The item is unused and in original packaging.
Returns must be initiated within 7 days of delivery.
Customized or personalized products
Clearance/Sale items
Used or washed items
To initiate a return:
Email us at support@decorcityzone.com or call us at +91 96676 6115.
Provide your order number and reason for return.
Our team will guide you through the return process.
For eligible returns, we’ll arrange a reverse pickup.
If pickup service isn’t available at your location, you may need to self-ship the product.
Once we receive and inspect the returned item, we will process the refund.
Refunds will be credited to your original payment method within 5–10 business days.
If you have questions regarding shipping or returns, feel free to reach out:
📧 Email: support@decorcityzone.com
📞 Phone: +91 96676 6115
🏠 Address:
DecorCity Zone
113, Gopal Nagar, Main Surakhpur Road,
Najafgarh, New Delhi – 110043
🌐 Website: www.decorcityzone.com
